Frequently Asked Questions
Everything you need to know about your Chalk Line order, shipping, and limited edition releases.
How long does shipping take for limited edition drops?
Most in-stock items ship within 3-5 business days. For limited edition 'Pre-Order' items, please allow 4-6 weeks for production and delivery as these are custom-made to order.
What is your return policy?
We accept returns on unworn and unwashed items with original tags attached within 14 days of delivery. Please note that certain exclusive collaborations and 'Final Sale' items are not eligible for return.
How do I know which size to order?
Our Fanimation jackets and apparel typically have a tailored fit. We recommend checking our detailed Size Guide located on each product page to ensure you find the perfect fit before purchasing.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery timelines vary by country and are calculated at checkout. Please be aware that international customers are responsible for any customs duties or import taxes.
Can I cancel or modify my order after it is placed?
Because we move quickly to process orders, we can only accommodate cancellations or changes within 1 hour of the order being placed. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment installments through services like Klarna and Afterpay.